Return and Refund Policy

Last Updated: October 9, 2026

At Calverion Furniture, customer satisfaction is important to us. We offer a 30-day return and exchange policy, subject to the terms below and applicable consumer protection laws.

1. Return Eligibility

You may request a return or exchange within 30 days of receiving your order.

To be eligible, items should generally be:

• Unused and in their original condition.

• Returned with original packaging, accessories, and included parts where reasonably possible.

• Accompanied by proof of purchase or a valid order number.

Please contact us before returning any item. We will provide return instructions and confirm the appropriate return address.

Your statutory rights are not limited by these conditions. Defective, damaged, incorrectly supplied, or misdescribed goods will be handled in accordance with applicable law.

2. Free Returns and Exchanges

We offer free returns and exchanges within the 30-day return window under this policy.

For approved returns and exchanges, we will provide return instructions and arrange or authorize an appropriate return method without charging a return shipping fee to the customer.

Please obtain our return instructions before sending an item back. Unauthorized returns may take longer to identify and process.

3. How to Request a Return or Exchange

To start a return or exchange, email shalhoupjipson838@outlook.com with:

• Your order number.

• The item you wish to return or exchange.

• The reason for your request.

• Photos or other supporting information, if relevant.

Our customer service team will review your request and explain the next steps, including the return method and destination.

Please do not send items to an address printed on a parcel or other document unless we have confirmed that it is the correct return address.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or materially misdescribed item, please contact us promptly with your order number and, where possible, photographs showing the issue.

We will assess the issue and offer an appropriate resolution, which may include a replacement, exchange, repair, or refund as required by the circumstances and applicable law.

We will not require you to pay return shipping costs for an eligible claim that we are responsible for handling under this policy or applicable law.

5. Refund Processing

Once your return is received or the relevant claim has been reviewed and approved, we will notify you of the outcome.

Approved refunds will be issued to the original payment method unless otherwise agreed where legally permitted.

We aim to initiate approved refunds within 5–10 business days. After the refund is issued, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

If you have not received an approved refund after a reasonable processing period, contact us at shalhoupjipson838@outlook.com.

6. Exchanges

To request an exchange, contact us within 30 days of receiving your order. Exchanges are subject to product availability.

If the requested replacement is unavailable, we will contact you to discuss an appropriate alternative or refund, as applicable.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible. We will make reasonable efforts to cancel orders that have not entered fulfillment or dispatch.

Once an order has been dispatched, cancellation may no longer be possible. In that case, you may request a return under this policy or any applicable statutory cancellation right.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank or payment account.

2. Contact your card issuer or payment provider, as processing times may vary.

3. If the refund is still missing, email us with your order number and refund details.

9. Statutory Consumer Rights

This policy does not exclude or restrict any mandatory rights available to consumers under applicable law, including rights relating to faulty goods, incorrect goods, or statutory cancellation periods.

Where local law provides greater protection than this policy, the applicable legal requirements will prevail.

10. Contact

Calverion Furniture
Email: shalhoupjipson838@outlook.com
Website: https://calverionfurniture.com